TERMS OF SERVICE

Last Updated: 11/26/2025

ACCEPTANCE OF TERMS

By accessing our website, scheduling an appointment, or receiving medical services from Olympus Health (“we,” “us,” or “our”), you (“you,” “your,” or “patient”) agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Olympus Health.

If you do not agree to these terms, please do not use our services or website.

MEDICAL SERVICES OVERVIEW

Direct Primary Care Services

Olympus Health provides direct primary care services to patients in Texas, including:

Primary medical care and consultations
Chronic disease management
Hormone replacement therapy
Obesity medicine and weight management
Preventive care and health optimization
Prescription management and monitoring

Scope of Practice

Our physicians are licensed in Texas and provide care within their scope of practice. We do not provide:

Emergency medical services
Surgical procedures
Specialized procedures requiring facility-based care
Services outside of primary care medicine

ELIGIBILITY AND REQUIREMENTS

Patient Eligibility

To receive our services, you must:

Be 18 years of age or older
Be a resident of Texas
Provide accurate and complete health information
Agree to participate actively in your care plan

Membership Requirements

Complete and accurate enrollment information
Payment of monthly membership fees
Compliance with treatment plans and recommendations
Respectful communication with staff and providers
Adherence to appointment scheduling policies

PAYMENT TERMS AND BILLING

Membership Fees

Direct Primary Care: $150 per month
Return to Health: Custom pricing based on services
Fees are due monthly in advance
No refunds for partial months of service

Additional Costs

The following are NOT included in membership fees:

Medications: Prescribed by us, filled and paid for by you
Laboratory Tests: Ordered by us, paid for by you
Imaging Studies: X-rays, MRIs, etc. when needed
Specialist Referrals: When specialized care is required
Emergency Care: Hospital and emergency services

Payment Methods

Automatic monthly billing to credit/debit card
ACH bank transfers
Payment must be current to maintain active membership
Failed payments may result in service suspension

Late Payments and Collections

Services may be suspended for non-payment
Late fees may apply after 10 days
Unpaid balances may be sent to collections
You are responsible for collection costs and legal fees

APPOINTMENT AND COMMUNICATION POLICIES

Scheduling

Appointments available during posted business hours
24-hour notice required for cancellations
No-shows may result in fees or service restrictions
Emergency appointments subject to availability

Communication Access

Direct communication with physicians via text, phone, email
Response within 24-48 hours for non-urgent matters
Same-day response for urgent (non-emergency) issues
Emergency situations require calling 911

Telemedicine Services

Most consultations conducted via secure video platform
Stable internet connection and compatible device required
You are responsible for ensuring privacy during calls
Some conditions may require in-person evaluation

PATIENT RESPONSIBILITIES

Accurate Information

You agree to:

Provide complete and accurate medical history
Disclose all current medications and supplements
Report changes in health status promptly
Update contact and insurance information as needed

Treatment Compliance

You agree to:

Follow prescribed treatment plans
Take medications as directed
Complete recommended laboratory tests
Attend scheduled appointments
Communicate concerns or problems promptly

Respectful Behavior

You agree to:

Treat all staff and providers with respect
Communicate professionally and appropriately
Avoid abusive, threatening, or discriminatory language
Respect office policies and procedures

Emergency Situations

You understand that:

Olympus Health does not provide emergency services
You must call 911 for medical emergencies
You should go to emergency room for urgent situations
We are not responsible for emergency care decisions

PHYSICIAN-PATIENT RELATIONSHIP

Establishment of Relationship

The physician-patient relationship is established when:

You enroll as a patient
A physician accepts you for care
Medical services begin to be provided
This relationship continues during active membership

Scope of Relationship

Our physicians will:

Provide care within their scope of practice
Exercise independent medical judgment
Maintain appropriate professional boundaries
Protect your confidential health information

Termination of Relationship

The relationship may be terminated by:

You: By canceling membership with 30 days notice
Us: For non-payment, non-compliance, or inappropriate behavior
Mutual Agreement: When care is no longer needed
Physician Retirement/Departure: With appropriate notice and transition

WEBSITE TERMS OF USE

Permitted Use

You may use our website to:

Learn about our services and physicians
Schedule appointments and communicate with us
Access patient portal and health information
Complete forms and provide required information

Prohibited Use

You may not:

Use the website for illegal or unauthorized purposes
Attempt to breach security or access unauthorized areas
Upload malicious software or harmful content
Interfere with website functionality or other users
Use information for commercial purposes without permission

Intellectual Property

All website content is owned by Olympus Health
You may not reproduce, distribute, or modify content
Our name, logo, and trademarks are protected
Patient portal access is for personal use only

Third-Party Links

Our website may contain links to external sites
We are not responsible for third-party content
External sites have their own terms and privacy policies
Use of linked sites is at your own risk

PRIVACY AND CONFIDENTIALITY

Protected Health Information

We will protect your health information per HIPAA requirements
Information will only be used for treatment, payment, and operations
We will not sell or inappropriately disclose your information
See our Privacy Policy for complete details

Communication Security

We use secure systems for electronic communications
You are responsible for protecting your login credentials
Notify us immediately of any suspected security breaches
We cannot guarantee security of unsecured communications

LIMITATION OF LIABILITY

Medical Care Limitations

We provide care based on available information and examination
We cannot guarantee specific medical outcomes
Your health depends on many factors beyond our control
You assume responsibility for following treatment recommendations

Technology Limitations

Technical failures may occasionally interrupt services
We are not liable for technology-related delays
You are responsible for maintaining compatible devices
Backup communication methods should be available

General Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our liability is limited to the monthly membership fee
We are not liable for indirect, consequential, or punitive damages
We are not responsible for actions of third-party providers
This limitation applies even if we have been advised of potential damages

INDEMNIFICATION

You agree to indemnify and hold harmless Olympus Health, its physicians, employees, and affiliates from any claims, losses, damages, or expenses arising from:

Your violation of these terms
Your misuse of our services or website
Your violation of any third-party rights
Any false or misleading information you provide

FORCE MAJEURE

We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control, including:

Natural disasters or severe weather
Government actions or regulations
Internet or technology failures
Public health emergencies
Other unforeseeable events

DISPUTE RESOLUTION

Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Jurisdiction

Any legal disputes will be resolved in the state or federal courts located in Denton County, Texas.

Mediation

Before filing any lawsuit, both parties agree to attempt resolution through mediation with a mutually agreed-upon mediator.

Class Action Waiver

You agree that any disputes will be resolved individually and waive the right to participate in class action lawsuits.

MODIFICATIONS TO TERMS

Right to Modify

We reserve the right to modify these Terms of Service at any time. Changes may be made to reflect:

Updates to our services or policies
Changes in applicable laws
Improvements to our practices
Other business considerations

Notice of Changes

We will provide 30 days notice of material changes
Notice will be provided via email and website posting
Continued use of services constitutes acceptance of changes
You may terminate membership if you disagree with changes

TERMINATION

Your Right to Terminate

You may terminate your membership:

At any time with 30 days written notice
Immediately for our material breach of these terms
Upon changes to terms you find unacceptable

Our Right to Terminate

We may terminate your membership immediately for:

Non-payment of fees
Violation of these terms
Inappropriate or abusive behavior
Providing false information
Any illegal activity

Effects of Termination

Upon termination:

Access to services will cease
You remain responsible for unpaid fees
Confidentiality obligations continue
Medical records will be maintained per legal requirements

SEVERABILITY

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely achieves the original intent.

ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any signed enrollment agreements, constitute the entire agreement between you and Olympus Health regarding our services.

CONTACT INFORMATION

For questions about these Terms of Service, please contact:

Olympus Health Phone: (214) 326-0801Email: contact@olympushealth.co

ACKNOWLEDGMENT

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.